How to checkout with HSA/FSA funds

Great news! You can now use your HSA or FSA funds to get relief with TheraPexa.

We’ve partnered with Truemed to help you get reimbursed for your purchase. It’s simple, fast, and supports your health goals.

Learn how it works and start using your benefits today!

STEP 1

Add products to cart

Start by adding your order to your cart. When you're ready, proceed to checkout and enter your details to complete your purchase.

Step 2

If you're signed in to ShopPay, check out as a guest

If you’re logged into your ShopPay account, make sure to select the “Check Out as a Guest” option. TrueMed payments are not processed through ShopPay, so this step is essential to use your HSA/FSA funds.

Step 3

Select Truemed as your payment method

At checkout, you’ll see an option to pay with “TrueMed - Pay with HSA/FSA”. Choose this option to proceed then click on “Complete Purchase".

Step 4

Complete health assessment

Take a quick, private health survey. A licensed provider will review your answers to determine eligibility.

Step 5

Make your purchase

Pay with your HSA/FSA card or a credit card. If you use a regular credit card, follow the guide included with your LMN to submit your purchase for reimbursement.

What is Truemed?

TrueMed is a platform that makes it easy to use your HSA/FSA funds on health and wellness purchases — think of it like PayPal, but for tax-free medical spending.

They’ve partnered with top wellness brands, and we’re proud to say TheraPexa is now one of them. That means you can now get reimbursed for your neck and shoulder massager using your HSA or FSA dollars — making real pain relief even more accessible.

What is Truemed?

Truemed is a platform that makes it easy to use your HSA/FSA funds on health and wellness purchases — think of it like PayPal, but for tax-free medical spending.

How does using my HSA/FSA account save me money?

HSA/FSA accounts were created so individuals could use pre-tax money to pay for expenses used to treat, mitigate, or prevent a diagnosed medical condition. Because HSA/FSAs use pre-tax money, you’re getting more purchasing power for your dollars. Rather than pay taxes on income and then spend it on health items, qualified customers can use pre-tax funds to invest in their health.

An individual can contribute up to $4,150 pretax to their HSA per year, or $8,300 for a family (plus an additional $1,000 if you are at least 55 years old. Individuals can contribute up to $3,200 pretax to their FSA per year (with an additional $500 in employer contributions allowed).

FAQ

FSA/HSA topics can be confusing, but Truemed makes it easy to use funds you already have.

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What are FSA and HSA accounts?

Health savings accounts (HSA) and flexible spending accounts (FSA) are programs that allow you to set aside pre-tax dollars for eligible healthcare expenses. If you’re unsure whether or not you have an HSA or FSA account, please check with your employer or insurance company.

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Can I use my HSA/ FSA at TheraPexa?

Yes, simply select Truemed as your payment option at checkout and use your FSA or HSA card as you would any other credit card.

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Can I use my regular credit card at checkout?

Yes. If you prefer to use your regular credit card, Truemed will send you instructions on how to submit for reimbursement from your HSA/FSA administrator.

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What is a Letter of Medical Necessity, and how is this compliant?

The items in your Truemed Letter of Medical Necessity (“LMN”) are now qualified medical expenses in the same way a visit to the doctor’s office or pharmaceutical product is.

There are thousands of studies showing food and exercise is often the best medicine to prevent and reverse disease. Exercise qualifies as a qualified medical expense with an LMN. Food, supplements, and other wellness purchases qualify as medical expenses if they treat or prevent an illness, and a doctor substantiates the need. Your Truemed LMN satisfies all IRS requirements to make your wellness spend fully reimbursable.

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Are there fees with using Truemed’s services?

There is no cost to you, as long as you are shopping with a Truemed partner merchant.

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When should I use my FSA/HSA dollars?

You can use your HSA/FSA dollars all year long. However, FSA dollars expire at the end of the year and unused money may not rollover into the next year. Make sure to spend the rest of your FSA dollars before December 31st — use it, so you don’t lose it!

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How long does it take for me to receive my Letter of Medical Necessity?

Generally it takes 24–48 hours. In some cases, Truemed’s provider team will require additional time to issue a letter of medical necessity based on the needs associated with an individual qualification survey. If you aren’t seeing your letter in your inbox, check spam, then reach out to Truemed at support@truemed.com for help.

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I don’t have an HSA/FSA. Can I still benefit from Truemed?

Unfortunately, Truemed’s services are for individuals who have HSA or FSA accounts (or plan to fund one during open enrollment). We encourage you to ask your employer about information on your HSA or FSA!

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