We offer a variety of payment options. We accept Visa, MasterCard, Discover, and American Express cards. We also take PayPal, ShopPay, and store credit in the form of e-gift cards.

We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Our products are priced in USD as we are based in the United States.

The default pricing on our site is in USD and the conversion rate depends on your issuing credit card company used on the transaction. The site will default US Dollars on the checkout page.

*If you pay in a currency that’s different from the designated currency of your payment method, your provider or third-party payment processor may apply a currency conversion rate or fees to your payment. 

Contact your provider (for example, your credit or bank card issuer) for information on what fees may apply, since they’re not controlled by TheraPexa.

You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.

If you do not receive an email from TheraPexa within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly.

Please contact our Customer Service via email at support@therapexa.com for assistance.

To change an order's address, please contact us immediately at support@therapexa.com. Be sure to include your order number and a message indicating the correct shipping address.

We can change a shipping address if the order has not been processed yet.

Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

To change or cancel an order, please contact us immediately at support@therapexa.com. Be sure to include your order number and a message indicating the change(s) that are needed.

We can change an order if the order has not been processed yet.

Please note that orders may process within 12 hours, so be sure to notify us as soon as possible.

We accept returns for items that are defective upon arrival. Please reference our Returns & Refunds Policy for further details. If your order falls out of this criteria, kindly contact our Quality Assurance team at support@therapexa.com.