Politique d’expédition
We do not offer a choice of courier. Our goal is to provide you with the best shipping options.
The time frame of an order delivery is divided into two parts:
a) Processing Time: 1-2 Business Days
b) Standard Shipping: 3-5 Business Days
Tracking Information:
You will receive a tracking number via email once your order has been shipped. Please use this tracking number to track the delivery status of your order. If the tracking states that the package has been delivered, we are no longer responsible for that order, and the carrier who delivered your item is held accountable.
Lost or Stolen Packages:
If your package is lost or stolen during transit, please contact us immediately so we can assist you with filing a claim with the carrier. Please note that we are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to assist you.
Feedback
If you have any questions or concerns about our shipping policy, please do not hesitate to contact us. We are always happy to assist you. Please feel free to email us at support@therapexa.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.
Contact
5424 Sunol Boulevard, Suite 10-101, Pleasanton, CA 94566
support@therapexa.com | 510-592-4442
Mon–Fri, 9:00 AM–5:00 PM PST