Payment Policy

Payment Policy

At TheraPexa, we aim to make checkout simple and secure. This Payment Policy explains what payment methods we accept, when you are charged, and how we handle payment-related issues.

Accepted Payment Methods

We currently accept the following payment methods (availability may vary by location):

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Digital wallets (such as Apple Pay, Google Pay, and Shop Pay, where available)

  • Other payment options displayed at checkout

Currency

All prices are listed and processed in USD unless otherwise stated at checkout. If your bank uses a different currency, the final amount may vary due to exchange rates and any fees charged by your card issuer.

When You Are Charged

  • Orders are charged at the time of purchase (when you place your order).

  • If we are unable to process your payment, your order will not be confirmed.

Payment Security

We take payment security seriously. Payments are processed through secure, PCI-compliant payment providers. We do not store full credit card numbers on our servers.

Order Verification & Fraud Prevention

To protect our customers, we may review orders for verification. This can include:

  • Confirming billing and shipping information

  • Requesting additional verification for high-value or flagged orders

If we are unable to verify an order, it may be canceled and refunded.

Taxes

Sales tax may be applied depending on your location and local regulations. Any applicable tax will be displayed at checkout before you complete your purchase.

Promotional Codes & Discounts

  • Discount codes must be entered at checkout and cannot be applied after an order is placed.

  • Promotions may have expiration dates and may not be combined unless stated otherwise.

Payment Issues

If your payment is declined:

  • Double-check your card details and billing address

  • Contact your bank or card issuer (they may be blocking the transaction)

  • Try a different payment method

If you believe you were charged incorrectly, contact us right away so we can review it.

Chargebacks

If you have an issue with an order, we encourage you to contact us first so we can help resolve it quickly. Unnecessary chargebacks may delay resolution and can impact future purchasing ability.

Contact Us

If you have any questions about payments or billing, please reach out:

Email: support@therapexa.com
Phone: 510-592-4442
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Address: 5424 Sunol Boulevard, Suite 10-101, Pleasanton, CA 94566