At this time, we only ship within the United States. We appreciate your understanding and apologize for any inconvenience this may cause.

We ship via USPS or UPS within the United States. Most orders arrive quickly; typically within 2 to 5 business days depending on your location.

All orders are tracked and insured, with an average transit time of 2–5 business days, depending on your location. While most packages arrive on time or even earlier, delivery times may vary slightly due to local delays or high shipping demand.

Please note that transit times do not include our standard 1–2 business day processing and quality check period before shipment.

For more information on shipping timelines, please reference our Shipping Policy page.

If you have any questions about your order, feel free to reach out to our Quality Assurance team at support@therapexa.com—we’re always happy to help!

We offer free express shipping on all U.S. orders over $85 USD!

For orders under $85 USD, a flat shipping rate will apply based on your location. Shipping costs are calculated at checkout, so you’ll see the exact amount before placing your order.

We do our best to keep shipping affordable and fast—plus, all orders are tracked and insured for peace of mind!

Once your order is shipped, you will receive a confirmation email with a tracking number.

*If you’ve just received a shipment notification, please allow 1 to 3 business days for the tracking information to be updated in the courier's system.

If you are unable to track your order or have any other difficulties/concerns, please contact our support team at support@therapexa.com and they will respond as quickly as possible.

Most emails are answered within 1 business day.